Terms of Service

Effective date: 6 October 2026.

These terms are an agreement between Govind Omprakash Dadhich, trading as Four Score Technologies (“we”, “us”), who owns and operates JAI CRM, and the business that creates a JAI CRM account (“you”). They cover the JAI CRM web application, the JAI CRM Android app and this website. By creating an account or using JAI CRM you accept them on behalf of your business, and you confirm that you are at least 18 years old and have the authority to do so. Where a separate written agreement signed by both of us says something different, that agreement applies.

1. The service

JAI CRM is business software provided online. We work to keep it available and secure, and we may improve, change or withdraw features. We will tell you in advance of any change that removes a feature you pay for or affects your data.

2. Your account

• Give accurate details and keep them up to date.
• You are responsible for the people you invite, for what they do in your account, and for keeping passwords safe. Turn on two-factor sign-in where you can.
• Tell us at once at support@jaicrm.ai if you think your account has been used without permission.

3. Free trial

A new workspace starts with a free trial of 14 days, unless we agree a different length with you in writing. The trial is how you decide whether JAI CRM suits your business before you pay anything. To continue after the trial, choose a plan and pay for it; until you do, the workspace is restricted. Nothing you entered is deleted because a trial ended.

4. Plans, prices and payment

• Subscriptions are billed in advance for the period you choose. Prices are shown before you pay and GST is added where it applies.
• Payments are made through our payment gateway. We do not receive or store your card, UPI or bank details.
• You can move to another plan at any time; the price difference is prorated in your invoices.
• If a payment fails, we will tell you before anything stops working. If it remains unpaid, the workspace may be restricted until it is paid; your data is kept.
• We may change prices for future billing periods. We will tell you at least 30 days before a change applies to you.

5. No refunds

All payments are final and non-refundable. This includes the unused part of a billing period, a plan you move away from, users or features you did not use, and a workspace that is cancelled or restricted. The free trial is there so that you can evaluate JAI CRM fully before paying. Our Refund and Cancellation Policy sets this out in full. Nothing in these terms takes away a right you have under a law that cannot be excluded by agreement.

6. Cancelling

You can cancel your subscription at any time. It will not renew, and you keep full access until the end of the period you have already paid for. No refund is given for the remainder of that period. Before your access ends, export what you want to keep: every list exports to CSV and every report to CSV or PDF.

7. Your data

• The records you put into JAI CRM belong to your business. We hold and process them only to provide the service, as our Privacy Policy describes.
• You are responsible for having a lawful basis, including any consent needed, for the personal data you enter, and for keeping it accurate.
• You can export your data at any time. If you close your workspace and ask us to delete it, we do so as described on the Delete your account page.

8. Acceptable use

You must not use JAI CRM to:

• break any law, or hold or process data you have no right to;
• send email or messages to people who have not agreed to receive them, or ignore an unsubscribe request;
• upload malicious software, or try to break, probe or overload the service or reach another business’s data;
• copy, resell or provide access to JAI CRM to others without a partner agreement with us;
• copy or reverse-engineer the software, except where the law expressly allows it.

We may suspend an account that breaks these rules, or that puts the service or other customers at risk, and will tell you why unless the law prevents it.

9. Services you connect, and AI

JAI CRM can connect to services run by others, such as Google Drive, Dropbox, Shopify, IndiaMART, JustDial, email providers, payment gateways and AI providers. Your use of those services is governed by their own terms. Text drafted with AI may be inaccurate or incomplete: read it before you send it. You are responsible for what you send from JAI CRM.

10. Our software

JAI CRM, its software, design and content belong to us or our licensors. Your subscription gives you the right to use the service for your business during the subscription; it does not transfer ownership of anything.

11. Ending the agreement

You can stop using JAI CRM at any time. We may end or suspend an account for a serious or repeated breach of these terms, or if the law requires it. Sections 5, 7, 10, 12, 13 and 14 continue to apply after the agreement ends.

12. Disclaimer

We provide JAI CRM with reasonable skill and care, but on an “as is” and “as available” basis. We do not promise that it will be uninterrupted or free of errors, or that it will suit a particular purpose. Check figures, tax calculations and documents before you rely on them.

13. Limit of liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data, and our total liability for any claim is limited to the amount you paid us for JAI CRM in the 12 months before the claim arose. Nothing here limits liability that cannot be limited by law.

14. Law and disputes

These terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from them or from your use of JAI CRM. Before going to court, please write to us so that we can try to resolve the matter.

15. Changes and contact

We may update these terms. We will change the effective date above and, if the change is significant, tell account owners by email or in the app before it applies. Questions: support@jaicrm.ai.