Point of sale

1 How the counter fits together A till is not a second system. It is a faster way into the one you already have. 2 Set up a shop for the counter Which branch, which warehouse the stock comes off, and the handful of decisions that follow. 3 Tills, and pairing a device Every machine allowed to take money is registered, named, and can be cut off. 4 What reaches the counter Your catalogue is not your menu. One switch per item decides, and a shop can differ from the… 5 Ringing up a sale Pick the till once, then tap, scan or search. The basket is saved as you go. 6 Taking the money Seven ways to pay, split across as many as you like, and change only ever against cash. 7 Discounts, and the manager’s PIN A ceiling a cashier works inside, and four things that need somebody senior standing there. 8 Selling on credit Khata at the counter: goods go out, an invoice ages in receivables, and nobody pretends money was taken. 9 Selling something made of other things The customer buys a burger. The shelf loses a bun, a patty and two slices of cheese. 10 Giving money back A credit note, not an undone sale. Part of a sale is the normal case. 11 Opening a drawer A shift is a drawer with a person’s name on it, from the float in the morning to… 12 Counting the drawer at the end What should be there, what is there, and the difference — which is the number that matters. 13 The self-service kiosk A screen in the lobby that customers order from themselves, and cannot reach anything else. 14 Receipts and invoices A slip for the customer, a GST invoice behind it, and the choice of which they are handed. 15 Who can do what Three roles, eight permissions, and the reason a cashier holds so few of them.