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What reaches the counter

Your catalogue is not your menu. One switch per item decides, and a shop can differ from the brand.

A catalogue of nine hundred items is not a counter screen. Somebody standing at a till with a customer waiting needs the forty things people actually buy, laid out so they can be hit without reading.

So nothing is on the counter until it is put there. One switch per item, and the item itself is untouched — same price, same tax rate, same stock, same everything as it is anywhere else in the product.

The Menu screen. The heading reads "Menu — Which items reach a counter screen, and what each shop has today", with a "Search the catalogue" box and an "Every shop" dropdown. Underneath, a line reads "Changes here are the default for every shop. Pick one above to set an exception." A list follows, each row showing an item name, its SKU and price beneath — Standee carry bag RAW-BAG · ₹133.00, Roll-up cassette — aluminium RAW-CAS · ₹952.00, Printed vinyl sheet 3x6 RAW-VNL · ₹588.00 and more — with "On the counter" and a switch at the right of every row.
The menu, on Every shop. The line under the search box is the important one: what you change here is the default everywhere, and picking a shop above turns the same switch into an exception for that shop alone.

Two levels, and which one wins

The dropdown at the top is not a filter. It changes what your next click means.

With this chosenA change you makeReaches
Every shopThe brand-wide defaultEvery counter that has no exception of its own
One shopAn exception for that shopThat shop only, and it beats the default

A shop’s own row always wins over the brand-wide one, and the brand-wide one wins over nothing at all. That is the whole rule, and it is resolved once on the way to the till rather than in five different screens.

Turning something off for one shop does not remove it from the others, and turning it off everywhere does not delete it. It stops reaching a counter. The item carries on being an item, orderable, sellable from a quotation, countable in stock.

What a shop can change about an item

What it is for
On the counterWhether it reaches a till at all.
AvailableWhether it can be sold right now. Off, it is shown greyed rather than hidden.
Back atA time for it to come back on its own, so nobody has to remember at four o’clock.
Counter nameA shorter name for a small tile. “Printed brochure — A4 8pp” can read “A4 brochure” on the till.
ColourThe stripe down the tile. Colour is how a hand finds a tile without the eye reading it.
OrderWhere it sits. The six things people buy most belong at the top left.

Sold out is not out of stock

These are different and the product keeps them apart, because a kitchen runs out of things nobody counted.

What it meansWhat the counter does
Out of stockThe count says zero.Still sells, if the shop allows negative stock. A count nobody has corrected should not stop a queue.
Not availableSomebody said so, today.Shown greyed and cannot be rung up.

Greyed rather than hidden is deliberate. A customer asking for the thing that is not on the screen gets “sorry, we are out of those today” instead of a cashier hunting for something that looks deleted.

Back at is the setting worth using. Marking something unavailable until five o’clock means it returns by itself, and nobody has to remember. Marked unavailable with no time, it stays off until a person turns it back on.

Things made of other things

An item sold as a recipe — a kit — can go on the counter like anything else. The customer buys one thing; the shelf loses the several things it is made of. That is covered in kits at the counter.

Next in point of sale Opening a drawer → Counting the drawer at the end →

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