The schedule that runs while nobody is watching

Two ways a message lost what you wrote. Typing in the plain box and switching to Formatted emptied it, from the screen, and from what would have been sent. And a subject was run through the template engine while the body beside it was not, so a placeholder the dialog had not filled was deleted from the subject and left visible in the body of the same email. The template we ship for invoices carries two such placeholders, so customers received “Invoice from ”.

The {{owner}} and {{company}} buttons inserted placeholders that always came out blank, on three of the four screens that offer them. An insert button that inserts nothing is worse than none: you see the placeholder, trust it, and the customer reads “Dear ,”.

Nothing is rewritten and no figure changes on a document already raised.

Two worth a look. If you have a recurring arrangement, open its history: a failed run may have left a numbered invoice with nothing on it, and it is worth cancelling. And if you use email templates, check the subject on the ones you send most: a placeholder that was being silently removed will now appear as written, which is the state it should have been in all along.