Tick a record in the list and choose Delete, or delete it from the record itself. Three things happen that are worth knowing.
It is a soft delete
The record is marked deleted and disappears from lists. It is not destroyed. That matters when somebody deletes the wrong customer on a Friday.
It can be restored for 60 days
A lead, customer, company, contact, deal, task or visit, or a record in a module of your own, goes to Settings › Recycle bin and can be restored from there for 60 days, together with the tasks and visits deleted along with a lead. The delete dialog says so before you confirm. The recycle bin explains who can restore what, and what does not come back.
Quotations, invoices and the other documents, items and stock are not in the bin, because deleting one of them also changes stock or the books. For those the dialog says that nothing in the product will bring the record back, and it means it.
It is recorded
Who deleted it and when is written to the history, like every other change. A restore is recorded the same way.
Some deletions are refused
You cannot delete a record that something else depends on. A customer with invoices against it, a company with customers under it, a deal with documents raised from it.
The refusal names what is in the way, so you know whether to unpick it or leave it. This is deliberate: a customer that vanished while its invoices remained would leave the books pointing at nothing.
Use status instead of deletion. A customer you no longer deal with should be set inactive, not deleted. They stay out of your working lists and their history stays readable.
Bulk deleting
Tick several and delete together, up to five hundred at a time. Anything refused is reported with its reason; the rest go.
Where to go next
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