Every document you send a customer — quotations, invoices, credit notes — and the money they bring in.
In this section
1
The ten documents
What each sales document is for, and which one to raise when.
2
Raise a quotation
Your first document, start to finish, and what to get right before you send it.
3
Lines, discounts and charges
Building the body of a document: items, headings, notes, units, discounts, freight and rounding.
4
How GST is worked out
Place of supply, CGST against IGST, the six treatments, cess, and what you never have to choose.
5
Convert to an order or an invoice
Moving a document along the chain without retyping, and what decides which routes are offered.
6
Billing a job in parts
Five ways to bill part of an order, and how a fraction of a fixed price is shown…
7
Edit, revise, cancel or delete
What can be corrected, what cannot, and why the refusals exist.
8
Credit notes
Reversing part or all of an invoice, and why it is not a deletion.
9
Debit notes to customers
Adding to an invoice that charged too little, and collecting it like an invoice.
10
Delivery challans and e-way bills
Paperwork that travels with the goods, and the transport detail an e-way bill needs.
11
Bill of supply
The document you raise when you must not charge GST.
12
Exports, SEZ and LUT
Selling outside India or to an SEZ, with or without paying tax.
13
E-invoicing and e-way bills
What the document does for you, what it records, and what it does not do.
14
Record a payment
Taking money against invoices, part payments, advances, and a cheque that bounces.
15
TDS and TCS
When a customer deducts tax before paying you, and what the document shows.
16
What you are owed
The ageing buckets, the dashboard, and which customers to ring first.
17
Customise how documents print
Designs, blocks, columns, logo, colours and a CSS override — making a document look like your letterhead.
18
Email templates
Write the covering note once. Four placeholders fill themselves in.
19
Send a document
Send opens an email with the PDF attached, your template written, and a button to the document online.
20
Share a document with a customer
A link they can open without an account, and answer.
21
Bill the same customer every month
A standing arrangement that raises the invoice for you, a page for each one, and a record of…
22
Let customers pay online
Connect your own payment gateway. The money goes to your account, not ours.
23
Bring documents in from a spreadsheet
Moving from Tally, Excel or another system without retyping a year of invoices.
24
Proposals
A designed, Word-like offer for a lead, customer or deal: created in a short window, written in the…
25
Write a proposal in the designer
A Google Docs-like editor on A4 pages: your letterhead, header, footer and page numbers on every page as…
26
Charts, text boxes and columns
A bar, line or pie chart from a grid of numbers, a boxed note with a fill and…
27
Open a Word document
Bring a .docx into a proposal's pages with its headings, fonts, colours, lists, tables and pictures, and on…
28
Proposal templates
Letterhead, logo, header, footer, page numbers, cover page and fonts: the organisation's, and each person's own.
29
Signatures on a proposal
Your own signature, the organisation's, a manager's shared with the team, and the client signing on their phone…
30
What a proposal offers, and a costing approval
List the products and services a proposal offers, from your items or your own lines, and have a…
31
Approve, send and follow a proposal
Approval by value, the PDF on the email, the client's page with Accept and Decline, opens, expiry, revising…
32
Convert a proposal to a quotation, sales order or invoice
When the client says yes: convert the proposal as you would a quotation, into a quotation, or a…
33
Who can do what
Ten actions, four scopes, and nine document types you can set separately.
Something missing or wrong here? Tell us. A question that needed asking usually means a page that needed writing.